Refund policy
Returns/Refunds
I hope that you are 100% satisfied with the item(s) you have received from New Mercies Apparel, but in the slight chance you are not, I feel the right thing to do is to take back any unwashed, unworn or defective apparel at no additional cost to you within 30 days from the original shipping date. In order for your items to be eligible for a return and/or refund, they must be unworn and unwashed meaning the same condition in which you received them. Please send an email to newmerciesapparel@gmail.com with your order # in the subject line to initiate this process to receive your return shipping label.
Once I receive and inspect your returned garments you will be notified of either an acceptance or rejection of your refund request. If your refund has been approved, it will be processed and applied to your original method of payment. It may take up to 10 business days to see it reflected on your credit card/bank account. This will all be dependent upon your financial institution.
Damaged Items
If there is an issue with your items arriving damaged, please email newmerciesapparel@gmail.com with a photo of the damaged apparel with your order # in the subject line so that the issue may be addressed immediately.
Exchanges/Store Credit
To submit a request for an exchange (of equal or lesser value) or store credit, please send an email to newmerciesapparel@gmail.com and include the following:
- Your order number in the subject line
- Reason for exchange or request of store in the body of the email
- Photo of reason mentioned (if applicable)
You will be sent a return shipping label so you may send in the original garment at your earliest convenience. The returned garment must be unworn and unwashed. I reserve the right to decline your request for an exchange or store credit if the garment does not come back in good condition.